Shipping Policy

Processing Time

All orders are processed within 1–2 business days. Once your order has been prepared, it will be shipped the same day or the following business day.

Please note that processing and delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or high-volume periods.

Estimated Delivery Times

• United States: 7–12 Business Days
• United Kingdom & Europe: 7–12 Business Days
• Canada: 8–14 Business Days
• Australia: 8–14 Business Days
• Rest of the World: 10–15 Business Days

Delivery times begin after your order has been processed and shipped.

Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us within 24 hours of placing your order.

Please note:

• We cannot guarantee address changes after an order has been processed.
• Orders returned due to an incorrect or incomplete address may require additional shipping fees for reshipment.
• We are unable to offer refunds or replacements for orders delivered to the address provided at checkout.
• If tracking shows your package as delivered, we cannot issue a refund or replacement unless the error was caused by us.

Holiday Shipping

While we do our best to ensure timely delivery, we cannot guarantee arrival by specific holidays, special occasions, or events due to potential carrier delays.

To avoid disappointment, we recommend placing your order as early as possible during holiday periods.

Need Assistance?

If you have any questions regarding your order or shipping, our support team is happy to help.

Email: helloveliasupport@gmail.com